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Customer Care Center

 
 

 

 

As it understands the importance and value of its customers’ time and equipment, JBS’ Customer Care Center provides them with the best service to keep their systems up and running.

 A trained professional, who gathers key information and directs it to the appropriate Technical Support Engineer, answers calls from 9.00am to 5.15pm, Monday to Saturday.

In case the extended hours’ service package is purchased, customers are provided with an additional after office hours contact number.

How to Log Your Complaint
When customers log a complaint, they are issued a ‘call number’. This is a unique number assigned when a new incident is logged. Customers have to provide it as reference when communicating with Technical Support. JBS’ Telephone Support allows them to directly log incidents and communicate with the Technical Support Team.

Where to Log Complaints
UAN :  111-527-527        Ext:3263, 3264, 3265,3267
Tel: +92-21-34373100 

What Customer Needs
When logging a call, customers are asked to provide certain information to the Customer Care Center. In order to save time JBS recommends its customers to have the following information at hand:

  1. Company name
  2. Contact information
  3. System location address
  4. System model number
  5. System serial number
  6. System product ID or system part number
  7. Operating system being used
  8. Fault being reported and error massages

Customers can communicate and report any incident regarding equipment delivery and installation, standard warranty claims and Support Contracts.