Jaffergroup on Twitter Jaffergroup on linkedin Jaffergroup on Google+ Jaffergroup on Google+  
The JBS Management
  Principals & Partners
Areas of Expertise
  Jaffer Consulting (JC)
    Oracle University Training
    Ahead of the Rest
    Success Stories on Oracle.com
  Support Services
    Our Strength
    Managed Services
    Mega Projects
    Services Support Levels
J Vigilant
    Product Description
J Security Solutions
    Solutions Portfolio
    The Process
  Customer Care Center
  JBS Footprint
  Suggestions & Ideas
  Contact Us
Fertilizers & Commodities
Household Hygiene & Decoratives
Jaffer Agro Services
Projects & Machinery
News » Events »
We believe our employees are our greatest assets. If you have a desire to learn and to lead, we are eager to acquire the best talent!

Customer Care Center




As it understands the importance and value of its customers’ time and equipment, JBS’ Customer Care Center provides them with the best service to keep their systems up and running.

 A trained professional, who gathers key information and directs it to the appropriate Technical Support Engineer, answers calls from 9.00am to 5.15pm, Monday to Saturday.

In case the extended hours’ service package is purchased, customers are provided with an additional after office hours contact number.

How to Log Your Complaint
When customers log a complaint, they are issued a ‘call number’. This is a unique number assigned when a new incident is logged. Customers have to provide it as reference when communicating with Technical Support. JBS’ Telephone Support allows them to directly log incidents and communicate with the Technical Support Team.

Where to Log Complaints
UAN :  111-527-527        Ext:3263, 3264, 3265,3267
Tel: +92-21-34373100 

What Customer Needs
When logging a call, customers are asked to provide certain information to the Customer Care Center. In order to save time JBS recommends its customers to have the following information at hand:

  1. Company name
  2. Contact information
  3. System location address
  4. System model number
  5. System serial number
  6. System product ID or system part number
  7. Operating system being used
  8. Fault being reported and error massages

Customers can communicate and report any incident regarding equipment delivery and installation, standard warranty claims and Support Contracts.