As it understands the importance and value of its customers’ time and equipment,
JBS’ Customer Care Center provides them with the best service to keep their systems
up and running.
A trained professional, who gathers key information and directs it to the
appropriate Technical Support Engineer, answers calls from 9.00am to 5.15pm, Monday
In case the extended hours’ service package is purchased, customers are provided
with an additional after office hours contact number.
How to Log Your Complaint
When customers log a complaint, they are issued a ‘call number’. This is a unique
number assigned when a new incident is logged. Customers have to provide it as reference
when communicating with Technical Support. JBS’ Telephone Support allows them to
directly log incidents and communicate with the Technical Support Team.
Where to Log Complaints
UAN : 111-527-527 Ext:3263, 3264, 3265,3267
What Customer Needs
When logging a call, customers are asked to provide certain information
to the Customer Care Center. In order to save time JBS recommends its customers
to have the following information at hand:
- Company name
- Contact information
- System location address
- System model number
- System serial number
- System product ID or system part number
- Operating system being used
- Fault being reported and error massages
Customers can communicate and report any incident regarding equipment delivery and
installation, standard warranty claims and Support Contracts.