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 JBS Warranty Support Levels
- Standard Warranty Support
o 9x5 Business day support
o Standard Vendor Warranty Terms
o Standard Vendor Warranty Duration
o One Year Onsite Support
- Enhanced Warranty Support
o Enhanced Response Time
o Enhanced Duration Support
o Special Warranty Terms
o On-site Support
JBS Support Services Levels
- Standard Services Level (9x5)
o 9x5 Business day support
o Onsite Hardware Support
o Troubleshooting & Repair
- Mission Critical Level (24x7)
o 24x7 2Hrs Response support
o Onsite Hardware Support
o Troubleshooting & Repair
o Backup Inventory - Customized Service Level
o Required Response Time
o Required area coverage
o Onsite Hardware Support
o Special Application Support
o Required OS Support
o Network Support
o Resident Engineer
* Customized Service Level Agreement can includes one or all optional services
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