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Services Support Levels

 
 

JBS Warranty Support Levels

  • Standard Warranty Support
    o 9x5 Business day support
    o Standard Vendor Warranty Terms
    o Standard Vendor Warranty Duration
    o One Year Onsite Support
  • Enhanced Warranty Support
    o Enhanced Response Time
    o Enhanced Duration Support
    o Special Warranty Terms
    o On-site Support

JBS Support Services Levels

  • Standard Services Level (9x5)
    o 9x5 Business day support
    o Onsite Hardware Support
    o Troubleshooting & Repair
  • Mission Critical Level (24x7)
    o 24x7 2Hrs Response support
    o Onsite Hardware Support
    o Troubleshooting & Repair
    o Backup Inventory 
  • Customized Service Level
    o Required Response Time
    o Required area coverage
    o Onsite Hardware Support
    o Special Application Support
    o Required OS Support
    o Network Support
    o Resident Engineer

* Customized Service Level Agreement can includes one or all optional services