Jaffergroup on Twitter Jaffergroup on linkedin Jaffergroup on Google+ Jaffergroup on Google+  
The JBS Management
  Principals & Partners
Areas of Expertise
  Jaffer Consulting (JC)
    Oracle University Training
    Ahead of the Rest
    Success Stories on Oracle.com
  Support Services
    Our Strength
    Managed Services
    Mega Projects
    Services Support Levels
J Vigilant
    Product Description
J Security Solutions
    Solutions Portfolio
    The Process
  Customer Care Center
  JBS Footprint
  Suggestions & Ideas
  Contact Us
Fertilizers & Commodities
Household Hygiene & Decoratives
Jaffer Agro Services
Projects & Machinery
News » Events »
We believe our employees are our greatest assets. If you have a desire to learn and to lead, we are eager to acquire the best talent!

Services Support Levels


JBS Warranty Support Levels

  • Standard Warranty Support
    o 9x5 Business day support
    o Standard Vendor Warranty Terms
    o Standard Vendor Warranty Duration
    o One Year Onsite Support
  • Enhanced Warranty Support
    o Enhanced Response Time
    o Enhanced Duration Support
    o Special Warranty Terms
    o On-site Support

JBS Support Services Levels

  • Standard Services Level (9x5)
    o 9x5 Business day support
    o Onsite Hardware Support
    o Troubleshooting & Repair
  • Mission Critical Level (24x7)
    o 24x7 2Hrs Response support
    o Onsite Hardware Support
    o Troubleshooting & Repair
    o Backup Inventory 
  • Customized Service Level
    o Required Response Time
    o Required area coverage
    o Onsite Hardware Support
    o Special Application Support
    o Required OS Support
    o Network Support
    o Resident Engineer

* Customized Service Level Agreement can includes one or all optional services